|
|
Contacting Us
The creator of the EBookPower.com website, Activ E-Book Compiler and the Advanced Multimedia Extension is Answers 2000 Limited.
The retailer, responsible for order support, is ClickBank.
Contacting Answers 2000
If you need to contact us, the easiest way to do so is by e-mail. Send
your e-mail to webmaster@ebookcompiler.com
We endeavour to reply to all e-mail as quickly as possible. Except in
exceptional circumstances (fire, flood or vacations), we will attempt
to reply within 2 business days, and will usually reply much sooner.
If you do not see our reply to your email
within a few days, please see the box on
this page about "Email Communication Problems".
If your question relates to how to use the software, you may also like
to visit:
| Email Communication Problems |
We generally respond to non-spam emails within, at most, a few days.
If you having difficulties contacting us, or have not received a reply
from us:
- Be aware that spam-filters or anti-spam software may be blocking
our replies or placing them in a spam folder:
- If you have not seen our reply: Please check your spam folder
- If you have a double opt-in anti-spam system for incoming emails
(people must fill in a form or click a link before their emails can be
received by you), it may be blocking our replies: Please turn it off
- Be aware that our reply may not come from the same address as that at which you emailed us
- Sometimes a person's email
settings or software may be incorrectly configured.
Their outgoing mail is not being actually sent, and/or they are not receiving incoming mail properly.
- Please get a friend using a different email provider/ISP to check that
they can receive your emails, and to send you emails to verify that you
can receive theirs.
- If you have an alternate contact email address, please mention it your
emails.
- We recommend: You can also sign-up for a free account from sites like
Hotmail or
Yahoo! Mail,
and try emailing us from there.
- We do not generally use spam filters on incoming mail, however
because of the volume of spam that we receive, it is possible (although
it is very rare) that we may miss your email.
To reduce this possibility:
Please use an appropriate and descriptive subject line for your emails
- such as "ANSWERS 2000" or the name of product that
you are contacting us about.
It is also possible (but very rare) that technical problems may result in the
loss of emails - in this case you will need to resend it.
- If you have not received a reply within a few days: Please email us again.
- Please email us at both our addresses:
webmaster@ebookcompiler.com
and
webmaster@ans2000.com
- Please mention in your email that you have tried to contact us previously.
- Please do check your spam folder for our replies.
- Please include an alternate email address that we can
contact you at, and/or also email us from a second email provider, such
as the free services provided by
Hotmail or
Yahoo! Mail.
We know how frustrating it can be if you send email, and can't see a reply
- but we really do try to provide helpful responses to your emails.
So, please take the above items into account (especially to check your spam folder)
if you can't see our replies to your email.
|
|
Lost Downloads
If you have already purchased the Advanced Multimedia Extension for
Activ E-Book Compiler and have lost the download, reformatted your
disk etc., then if you can use your Password (issued at the time
of purchase) to download the software again from the
Members' Area of this site.
If you have lost the password or need help, please send
e-mail to
webmaster@ebookcompiler.com
- Note:
If you do not see our reply to your email
within a few days, please see the box on
this page about "Email Communication Problems".
Our Address
Note: For quickest response, please e-mail us.
Answers 2000 Limited
6 Copners Drive
Holmer Green
High Wycombe
Bucks HP15 6SG
UNITED KINGDOM
Tel: +44 784 715 0419
E-mail:
webmaster@ebookcompiler.com
- Note:
If you do not see our reply to your email
within a few days, please see the box on
this page about "Email Communication Problems".
Note: We are a small company, so can not attend telephones at all times.
For quickest response, please e-mail us.
|
|
|
